Support

Contact

For any question about the 220 Planets app, write to contact@220planets.com. Support is provided in English and French.

Common questions

There is no sound

• On iPhone, check the ring/silent switch and the volume.
• If a Bluetooth device is paired, the sound plays there.
• In the app, the MUTE button sits at the top right of the planet screen.
• Unplugging headphones silences the app; tap MUTE to resume.

How do I change the language?

On the home screen, tap the language button at the top left. Nine languages cycle: English, Español, Français, Italiano, 日本語, 한국어, Nederlands, 中文, Deutsch. Your choice is remembered on your device.

Is anything stored or collected?

No account, no network, no analytics. The only thing the app remembers is your chosen language, stored on your device. There is nothing to back up and nothing to lose.

Which devices are supported?

iPhone (iOS 13 or later) and Android phones. The app runs in portrait and is best experienced with headphones.

Refunds and purchase issues

Purchases are handled by the stores, not by the developer. For the App Store, use reportaproblem.apple.com. For Google Play, see your order history.

Privacy

The privacy policy is available in nine languages at 220planets.com/privacy.